Decide product prioritization based on data, not anecdotes. Get a dashboard with pain points analytics by customer segments.
Overall summary and statistics about your customer pain points by customer segment.
Discover new insights about customer pain points for growing customer segments. Understand your customers in-depth.
View and listen to your customers talking about their pain points in their own voice with automatic playlists. Feel their pain. Use that to align your organization around your roadmap. Coach your new hires with the customers' voice.
Get structured input to the product team from the sales organization
Aligning the organization around customer pain points
Your potential new customers are already talking to your sales and customer support teams. Aggregate and summarize their pain points in their own words. For each customer segment, large or small. At scale. Deeply understand your customers.
Use these insights for your product feature roadmaps and presentations. That's more powerful than surveys or single customer anecdotes.
More compelling messages. Retarget each individual customer or niche customer segment using the expressions that they use to describe their pain points. Better messaging and better Ads targeting.
As part of our platform we developed high performance ASR models at a fraction of the cost per hour than commercial systems like Amazon Transcribe. We also created models for unique conversational insights.
Existing video and audio calls with your customers (from your Sales and Customer research organizations). We can get them from Zoom, Gong, Chorus, Call Centers or any other system that records the customer call interactions.
A list of market segmentation dimensions that you care about (customer size, acquisition channel, customer industry, ...)
Our multi-modal AI Models analyze the full audio, semantics and conversational patterns to detect when the customers are talking about pain points and we aggregate them per customer segment.
Dashboard with an overview of the key customer pain points for each market segment
Automatic video/audio playlists for each pain point with specific examples by customer segment
Statistics and trends for customer segments and other market breakdowns